Client
SaaS · Shopify app
INK · Case study
Eliminated fake deliveries and cut fulfillment disputes 90%.
Result
~90% fewer fulfillment disputes
Systems
Shopify app, NFC verification, warehouse app
Role
Development & implementation lead
Context
INK is a verified-delivery system for Shopify brands confirming real package handoffs and keeping inventory airtight from pack to doorstep.
The problem
Brands faced disputed and fraudulent 'non-deliveries' that cost money and eroded trust, with no reliable proof of handoff.
The operational bottleneck
There was no verifiable link between a shipped package and a confirmed real-world delivery, and inventory accuracy degraded between warehouse and doorstep.
Solution architecture
NFC-tagged packages confirm genuine handoffs, while a warehouse app keeps inventory accurate from pack to delivery closing the gap between digital records and physical reality.
Results
Outcome
~90% reduction in fulfillment disputes, near-elimination of fake-delivery claims, and tighter inventory accuracy.
Business impact
Recovered revenue lost to disputes, protected brand trust, and gave operations verifiable delivery data.
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